Returns and Refunds Policy
We handle returns and refunds fairly for both defective and non-defective custom packaging items.
At The Custom Papers, we prioritize high-quality custom packaging and excellent service. We handle returns and refunds fairly for defective and non-defective items.
Return Policy
Defective Products
Notify us within 2 business days of receipt. Return by mail within 30 days for inspection. We’ll process a reprint (10 business days for bulk; expedited available for a fee).
Non-Defective Products
Returns accepted within 30 days if unused and in original packaging. Reprints/replacements at your shipping expense.
Refund Policy
Partial refunds only—we retain 50% of product price due to custom production starting post-approval. No full refunds or compensation after delivery.
To start: Email sales@thecustompapers.com within the timeframe, including order number and issue details. We’ll guide you. Refunds process within 2 business days of inspection.
Your cooperation helps us serve you better. Thank you for choosing The Custom Papers!