Legal

Shipping Policy

Shipping Policy

At The Custom Papers, we provide safe, free shipping across Pakistan on all orders. For expedited delivery or international shipping, contact our support team—we’ll assist when possible.

Turnaround Time

Standard production: 4-6 business days, starting after digital proof approval.

Approvals received after 2:00 PM PKT (Pakistan Standard Time) process the next business day, potentially extending delivery.

Incorrect Address

Incomplete, incorrect, or undeliverable addresses may cause returns. We’ll contact you immediately to correct it and reship.

Delays

We strive for on-time delivery but are not responsible for delays from:

Courier issues

Extreme weather or disruptions

Customs/government clearance (international only)

Incomplete order details

Shipping Services

We partner with reliable carriers like TCS, Leopard Courier, and DHL for secure, timely delivery of your custom paper packaging. Times vary by location and service availability. Unforeseen factors may cause minor delays.

International Shipping
Available with additional fees and customer responsibility for customs duties/taxes.

Order Tracking

Post-shipment, receive an email with a tracking link for real-time updates.

Questions? Email sales@thecustompapers.com or use live chat.