Privacy Policy

This Privacy Policy explains how The Custom Papers collects, uses, and discloses your information when you use our website. It also outlines your privacy rights and how the law protects you.

By using our website, you agree to the collection and use of your information as described in this policy. We use your data to provide and improve our services.

Collection of Information

The Custom Papers collects information from users at various points on our website, such as our quote form where you provide contact details like your name and email address. This information is owned solely by The Custom Papers.

Sources of Information

Personal Information via Quote Form

We collect customer details including name, email address, phone number, shipping address, and other personal or business information.

Log Files

We gather non-personal data such as IP address, visit date and time, referring URL, browser type, ISP, time spent on our site, and demographic information to improve our services.

Links to Other Websites

Our site may link to external websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing information. This policy applies only to data collected on our site.

Information from Children Under 13

We do not knowingly collect personal information from children under 13. Individuals under 13 should not submit any personal data.

Email Communications

We occasionally send emails about announcements, offers, alerts, confirmations, or surveys. If you open an email or click a link, we may be notified to enhance our services. You can unsubscribe from marketing emails using the “unsubscribe” link. Transactional emails (e.g., order updates) cannot be opted out of.

Types of Information We Collect

Personally Identifiable Information (PII)

We collect PII like name, birth date, mailing address, email, or phone number only if you provide it, such as when creating an account, filling out a quote or order form, or making a purchase. We use it to process orders, contact you post-purchase, resolve issues, gather feedback, or inform you about related products and services.

Non-Identifiable Information

Your browser automatically provides details like IP address, access times, browser/OS type, device type, referring site, and pages visited.

Purpose of Collection

We collect information to personalize your experience, deliver relevant content and products, provide customer support, process transactions, and improve our services.

Retention of Your Information

We retain personal data only as long as necessary for the purposes outlined, or to meet legal obligations, resolve disputes, or enforce contracts. If you create an account, your profile data is stored securely in your dashboard, visible and editable only by you (except username). Admins can also view it. All data is protected with SSL encryption.

Securing Your Information

We use SSL certificates to encrypt data from quote forms and other interactions. Offline data stays within our secure premises. We employ security technologies to prevent unauthorized access, but no internet transmission or storage is 100% secure—we use reasonable efforts to protect your information. Never share your password. In our offices, access is restricted to authorized personnel.

Use of Your Information

We use PII to customize the site, recommend content/products, send marketing updates, fulfill orders, and respond to inquiries.

Sharing or Disclosing Your Information

With Third-Party Service Providers

We share data with shipping partners and payment processors solely for order fulfillment. They may retain or use it for their purposes, but we do not.

With Advertisers

Partners like Google or Meta may use non-identifying visit data (e.g., browser type, IP) to show relevant ads on our or partner sites. Data is aggregated anonymously. They provide us with visitor analytics that do not identify you unless you provide details directly.

For Legal Reasons or Safety

We may disclose information if required by law, subpoena, warrant, or to protect our rights, property, or others’ safety.

Controlling or Deleting Your Information

You can opt out of marketing emails or restrict data use. Contact us to update preferences or request data access/correction under applicable laws (small fee may apply). Upon verifiable request, we’ll delete your data and instruct vendors to do the same (subject to legal exceptions). Email sales@thecustompapers.com for requests.

Cookies

What Are Cookies?

Cookies are small data files that remember user details like preferences or cart contents. We use persistent cookies stored on your device.

Our Use of Cookies

Cookies help identify users, link profiles to orders, enable shopping carts, analyze trends, administer the site, and personalize experiences. Cookies must be enabled to use our full site.

Managing Cookies

Control cookies via your browser settings. Disabling them may limit site features.

Business Transitions

In events like mergers or acquisitions, your data may transfer as an asset. We’ll notify you of any material changes in use and provide opt-out choices.

Changes to This Privacy Policy

We may update this policy and will post changes here. Significant updates will be emailed or posted prominently, effective immediately upon posting. Review periodically.

Contact Us

For questions, email sales@thecustompapers.com.