Shipping Policy
We provide secure and complimentary shipping throughout the USA for all orders.
At The Custom Papers, we provide secure and complimentary shipping throughout the USA for all orders. Should you need your items sooner, please get in touch with our support team—we are glad to assist with expediting your delivery whenever feasible.
Turnaround Time
Our typical turnaround time is 4 to 6 business days, which begins upon your approval of the digital proofs.
Please note: If we receive your final approval after 2:00 PM PST (Los Angeles Time Zone GMT-8:00), the processing of your order will commence on the following business day, potentially extending the delivery schedule.
Incorrect Address
In the event that the shipping address provided is incomplete, inaccurate, or unrecognizable by the courier service, the parcel may be sent back to us. If this occurs, we will reach out to you immediately to verify the correct address details.
Delays
We consistently strive to fulfill our promised delivery timelines. Nevertheless, some delays fall outside our control. The Custom Papers cannot be held liable for delays resulting from:
- Issues originating with shipping or courier companies
- Severe weather conditions or political disturbances
- Customs procedures or government clearance processes
- Inaccurate or incomplete order information
Shipping Services at The Custom Papers
Here at The Custom Papers, we collaborate with trusted express shipping providers, including UPS, DHL, and FedEx, to guarantee that your custom packaging products arrive safely and promptly.
Delivery durations may fluctuate depending on your specific location and the availability of local courier operations. Although we always target a swift and seamless delivery experience, sporadic delays might happen because of weather events, courier complications, or other unanticipated circumstances.
Order Tracking
As soon as your order is dispatched, we will email you a tracking link, allowing you to monitor the live status of your shipment whenever you wish.
Contact Us
If you have any inquiries regarding this Shipping Policy, please do not hesitate to contact us:
Email: sales@thecustompapers.com